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Quick answers
I paid but my file is locked.
Open My Downloads first. If it is not there, send us the M-Pesa or PayPal confirmation using the form above and we will unlock it.
I did not receive the M-Pesa prompt.
Check network and balance, make sure the number is a Safaricom line, and try again. Do not pay twice. Contact us if the money was deducted.
Can I get a refund?
Yes, if a file is corrupted, missing or not as described. See our Terms of use for details.
Can I use a resource for my whole school?
A standard purchase is for one teacher or learner. For whole-school use see our school plans.
Can I request a resource that is not listed?
Yes, use the Request a resource page and the community can vote it up.